CLARIFICATION ON PARCEL DESTINATION: BALOGUN STATION vs. BALOGUN MARKET IN TRADE FAIR
Dear Team,
It has come to our attention that there is confusion among senders regarding the intended destination for parcels, specifically between Balogun Station and Balogun Market located in Trade Fair. This misunderstanding has led to several instances of parcels being sent to our Balogun Station when they were meant for Balogun Market, resulting in unnecessary rerouting costs and delays.
To prevent further complications, it is crucial that we educate our senders on the distinction between these two locations.
Please ensure that when communicating with senders, they are made aware of the following:
- Balogun Station: This is our standalone station; generally located at Lagos Island, with the address; ALATISE PLAZA,BESIDE DUBAI MALL NUMBER 47 BALOGUN MARKET,LAGOS ISLAND.
- Balogun Market (Trade Fair): This is a specific market area location within Trade Fair market.
When sending parcels, it is essential for senders to clearly specify which location they intend the parcel for.
As CSRs, it is your responsibility to proactively inform senders about the differences and ask them to specify their intended destination clearly; and also educate all members of your team to reinforce the importance of this distinction and proper communication with senders.
By taking these steps, we can reduce the incidence of rerouted parcels and associated costs, ultimately enhancing our service efficiency and customer satisfaction.
Thank you for your attention to this matter and your continued commitment to operational excellence.