OUTBOUND (From customers)

Also referred to as a sending centre, is used to describe when items are registered to be sent to a destination. It involves the sender of an item and the process through which the item will get to the receiver of the item.

• CSR receives parcel from sender
• Input the following on the App to get the price;
• destination, 
• item category & description
• weight as indicated on the scale
• declared value 
• Discuss packaging if necessary
• Confirm as PAS or HD
• Communicate EDD (Expected Date of Delivery) and price (Inclusive of Packaging if applicable)
• OPEN & INSPECT content thoroughly (refer to prohibited items section)
• Input the sender’s and receiver’s details
• Indicate the amount of GMB used 
• Ensure payment before saving record on App
• Process parcel for shipment; prepare parcel, 
• Educate the customer on third party customer collection process
• Identify VICs (Very Important Cargo) and process on a different manifest

For local pick up (To CPS)

Operations staff;

• Shelf parcel by destination(s)
• Plan and coordinate shipments based on EDD
• Load shipment (driver & bus assistant must be available to assist with parcels  loading)
• Create manifest
• Driver signs off on manifest
• Follow up and escalate exceptions

Outbound Through Passenger sitting vehicle

• Manifest and pack GMBs in MSB
• Confirm driver’s destination from the Terminal Manager/Operations Associate
• Handover sealed MSB to driver. 
• Driver signs off on manifest
• Follow up and escalate exceptions

For Haulage; Gateway Officer (Operations Officer)

• Charge all haulages, uniform parcels, household properties and all electronics
• Get an approval from Station Managers
• Handover to CSR for payments
• Station managers to liaise with the corporate office for items above 100kg.