PACKAGING & PARCEL DESCRIPTION NOTIFICATION FOR ALL STATIONS- DOs & DONTs

Dear Staff,

I hope you are having a productive day.

Kindly spend some minutes in digesting the information below.

Going forward, Kindly note that the CSR carrying out the registration of any parcel will be held fully responsible when any issue of poor packaging arises and will be treated in a just manner. All CSRs and Operation Supervisors registering parcels, Must carry out thorough inspection of the item(s) in front of them from Returning and New customers alike. There will not be tolerance for assumptions made on any parcel during registration.

Ensure also that when describing the parcel, the proper description is used, stating the actual item(s) and  type of packaging material used (e.g. Fabric in GMB, Yam in Brown Sack etc.). The right quantity and weight of the parcel should be captured. ALWAYS review your registration before saving record. If any errors are made, do well to escalate immediately via mail and ensure your mail is sent to the accurate email addresses and it leaves your outbox.

Error in quantity and weight attract penalties which have been shared in an email earlier with subject (ATTENTION WHILE REGISTERING PARCELS- WARNING OF QUANTITY ERROR), and is also on Knowledge Base.

The Central Processing Station is not an office for packaging or repackaging parcels. It distorts their work activities when they have to do this task.

However, they will serve as Surveillance(Control measure) for Business Operations.

• CPS will report any parcel received from the origin poorly packaged. This incident report will be sent in a mail with the subject “Packaging Error PID XXX…”
• CPS will report Wrong Description of Parcel. This incident report will be sent in a mail with the subject “Parcel Description Error PID XXX… “
• CPS will report discrepancy in weight of parcels
• CPS will also report discrepancy in quantity of parcels received.

Report mails should be sent to Benita.m@guologistics.com , compliance@guologistics.com , resolution@guologistics.ng & emeka.amadi@guologistics.ng

Failure to abide by the instructions above will now come with strict debits

• For wrong parcel description a debit of N2000 will apply and will be higher for parcels above 5kg.
• For poor packaging the cost of packaging the parcel will be debited from the CSR who registered and the one who trips out without checking (this will be treated case by case)
• If a parcel moves through CPS without any escalation from their end on all mentioned above errors and it is discovered, A debit will apply to the Logistics Officer who acknowledged the trip.

These errors can be easily identified during tripping of parcels whether you make use of the scanner or not (PAY CLOSE ATTENTION, When tripping or acknowledging parcels).

Rush is not an excuse for making an error, It just shows that you are disorganized and you need order.

Company does not delight is punishing any staff, however if you fail to conform to these rules then the necessary sanction will be carried out.