POS GUIDELINES
GUO LOGISTICS LTD
INTERNAL MEMO
FROM: Account Department
TO: ALL STAFF
DATE: February 19th 2019
SUBJECT: DELIVERY OF POS MACHINE WITH TERMINAL ID
We write to request your acknowledgement of the receipt of one Fidelity Bank POS machine with the above Terminal ID. Kindly ensure adherence to polices and Procedure regarding its use.
- You are to ensure the safety of the machine and most especially the charging cable
- You are to display it at a point where it will be visible to customers and accessible to staff
- Where there are any POS issues such as the POS machine showing declined whereas the customer claimed to have been debited. Please inform the customer that the debit will be reversed by the network providers and in the event that he did not get any reversal, such customer should visit his/her bank and obtain reversal form. Please Note that, you are not expected to process refund of cash to any customer as such staff salary account will be debited twice.
- The machine is expected to print two POS receipt. The first receipt will carry a heading called MERCHANT COPY while the second Print out will carry CUSTOMERS COPY. The customers copy is expected to be handed over to the customer. The merchant copy will be used by your terminal to account for the days transaction and neatly arranged and attached to your DSR and all forwarded to accounts department. Please NOTE that all the MERCHANT copy to be sent to account department must be signed and also the name of the staff who processed the POS transaction
- For any technical, faulty or network issues resulting from the use of the machine. Kindly contact our FIDELITY BANK REPRESENTATIVE MR. UCHE @ 08163723049
The operation of the machine is very easy and only has three steps. Press and HOLD the red button to power the machine. Password is; 123456
STEP 1; Enter the PURCHASE Option by pressing button 1 and after which you enter the PAY Option by pressing button 1 again
STEP 2; Request for the Customers card and INSERT IT into the machine and ask the customer if it is savings (press1) or Current (press2)
STEP3; Enter the amount e.g. 5,000.00 and hand over to customer to input his password and after which, you will collect it from customer and press the Green button ENTER.
STEP 0: If you are not certain please visit the transport section to help you operate it
NOTE THAT a receipt will be generated and after which, you are expected to press any button to generate a second receipt for the customer.
NOTE THAT we have seen a situation where a staff wants to input 5,000.00 but ended up typing only 50.00 Such staff did not check to confirm what he typed was =N=50 and not =N=5,000 that he intended.
NOTE THAT all successful POS transaction was state APPROVED.
FRAUD DETECTION NOTICE
- It will be termed as fraudulent if we receive a POS transaction receipt that states DECLINED
- It will also be termed as fraudulent if we receive a POS transaction receipt that is double and carrying same information and in which case it was reprinted
- It will also be termed as fraudulent if we received a POS transaction receipt that is double and carrying MERCHANT COPY and CUSTOMERS COPY. This suggest that the customer was not handed his own copy or he/she may have dropped it while leaving and the staff collected and presented it to account.
- It will also be termed as fraudulent if you exchange physical cash for POS transaction. An example is when Mr. ZOBIAGASDA ask you to give him cash of =N=100,000 or =N=5,000 so that he can transfer same money using POS. You should not accept such transaction. If such ATM CARD was stolen. You will be held liable because you did not render any services to him. You will be asked to present what shipment that the person made if it is reported to the law enforcement agency
We wish to inform you that we have a staff whose only duty is to review the POS receipts from all terminals and where any of the above fraudulent act or any other act which is deemed to be fraudulent is discovered, such staff salary account will be debited three times the amount involved including the possibility of dismissal.
Thank you and please acknowledge and return the duplicate copy to account Department
Oyiliona Ikechukwu