Recap from AGM 2021/2022- Doing the Right thing, the right way, every time

Dear Team,

Sequel to the Annual General Meeting held with all station supervisors and representatives in February, I would like us to break out of old patterns and make new behaviors permanent.

Our theme for the Year is, Operational Excellence, doing the right thing, the right way, every time.

Key highlights from the meeting which I would like us to work on for the year are;

• Every Parcel Must move out of “Your” Station with a Trip (after registration, during reroute, when forwarding and when returning parcels to their origin)
• The Dashboard tells a good story about parcel movement, do well to use it in tracking outbound and inbound parcels
• Realistic EDDs must be given to all parcels registered and each individual will be held accountable when parcels are given otherwise.
• During Registration, Inspection should be critically carried out to avoid damages, contraband registration, poor packaging etc.
• When parcels are acknowledged at your station, ensure there is proper follow up via call to the recipient for prompt pickup.
• Ensure All parcels displayed under “Pending Customer Collection” on the dashboard match what you have in your storage.
• When working ensure you are the one signed on to the system, Impersonation is a crime punishable by Law.
• Official mode of communication remains Email, always confirm you are sending your mails to the right email address.
• When you need time to rest, do well to notify through the right channel so that your leave can be approved and you return to work refreshed.

 When in doubt or in need of clarifications, do well to reach out so that answers or solutions can be provided.