Recently Updated Pages
Important Guidelines for Handling Travelling Boxes to Ensure Safe Delivery
Shared 30th September, 2024 Dear All, To maintain high standards of customer satisfaction and e...
Proper Use of Issued Clipboards and Updates to Customer Delivery Information Forms
Shared 11th September, 2024 Dear Team, It has come to our attention that some logistics station...
MEMO: Signature Tab and Pen usage and maintenance
Shared 26th August, 2024 Dear Team, We have been distributing signature tabs to all offices to...
Introduction of Masking Tape for Improved Packaging Accuracy
Shared 6th September, 2024 Dear Team, To boost the effectiveness, efficiency, and professionali...
Reminder: Restricted Items for Core Northern Station Deliveries
Shared 5th September 2024 Dear All, We would like to remind everyone of the core northern stati...
Important Update: Accurate Charging for Bulky and Irregular-Sized Parcels
Shared on 4th September, 2024 Dear All, Due to the recent fuel crisis and rising operational co...
STATIONS EMAIL ADDRESS
S/No State Stations Email Addresses 1 Abuja Utako utako@guologistics.ng 2...
Parcel Caging Notification
Dear All, We introduced the "Parcel Caging" feature in our system to ensure accurate capture and...
Categories of Parcels
Find below various categories of parcels and examples of items that can fall under these categori...
Change in Parcel's Destination (Reroute & Return)
Change in Parcel's Destination This typically means that the parcel has been registered and the ...
Cancellation of Parcels
Cancelling a parcel means that the parcel has been registered (it now has a PID), it is yet to ge...
LAGOS DSD LOCATIONS
ADDITIONAL CHARGE FROM OTHER REGIONS LGA COMMUNITY/CITY/TOWN CLOSES...
PACKAGING WAYBILL ITEMS
Staff inspects the size of waybill and determines the packaging method to be used for waybill. ...
Calling customers for pickup- what to say?
When contacting a customer to pickup their parcel at your station that is available for collectio...
Delivery from Lagos Timeline
Delivery days starts counting from the day after the date the parcel was registered
Parcels in GMB
Direct Delivery- Parcels belonging to a destination are tripped directly from the origin to that ...
Directive on Accompanied Luggage in the absence of the passenger
Kindly note that when a passenger(s) is not travelling in a vehicle with their luggage and they p...
CUSTOMER COLLECTION
Customer Collection usually comes up after items have been acknowledged on the app and an SMS is ...
OUTBOUND (From customers)
Also referred to as a sending centre, is used to describe when items are registered to be sent to...
PACKAGING & PARCEL DESCRIPTION NOTIFICATION FOR ALL STATIONS- DOs & DONTs
Dear Staff, I hope you are having a productive day. Kindly spend some minutes in digesting the ...