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Proper Use of Issued Clipboards and Updates to Customer Delivery Information Forms

Shared 11th September, 2024

Dear Team,

It has come to our attention that some logistics stations and staff members are unaware of the purpose and use of the clipboards that were issued to aid in the parcel registration process. This memo aims to clarify the importance of these clipboards in our daily operations and to inform you about an update to the customer delivery information forms.

Purpose of the Clipboards:

The clipboards have been provided to all logistics stations to assist our customers in filling out the "Customer Delivery Information Form" before their parcels are registered. Here’s how they help improve our operations:

  1. Speeds Up Registration: Customers complete forms while waiting, reducing time at the counter.
  2. Improves Customer Experience: Provides a stable surface for filling forms, enhancing comfort.
  3. Reduces Errors: Clearer, more accurate information reduces processing delays.
  4. Streamlines Operations: Allows staff to focus on other tasks by reducing form-filling time at the counter.

Action Required:

All station supervisors and staff are hereby instructed to:

  • Ensure clipboards are readily available and accessible for customer use in your stations.
  • Inform customers about the use of the clipboards and encourage them to fill out their forms while they wait for their turn at the counter.
  • Be proactive in assisting customers with any questions they may have about filling out the form.

Update to Customer Delivery Information Forms:

Please be aware that a new section has been added to the "Customer Delivery Information Form" to collect customers' email addresses. Kindly find the new form attached to this mail. This addition is crucial as it will allow us to:

  • Enhance our communication with customers by providing updates on their parcels via email.
  • Build a customer database for future marketing and feedback purposes.
  • Ensure we have multiple contact points for effective customer service.

Action Required:

  • Kindly ensure that all customers are informed about the new email address section on the form.
  • Encourage customers to provide their email addresses and assure them of the privacy and security of their personal information.
  • We count on your cooperation in implementing these changes effectively to enhance our operational efficiency and customer satisfaction. Should you have any questions or require further clarification, please do not hesitate to contact your regional supervisor.

Thank you for your attention and commitment to service excellence.

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