Guidelines on Queue Management and Priority Customer Handling
Dear Team,
To ensure fairness and order in attending to customers, please note that everyone is expected to join the queue when they arrive at our office. This helps us serve people in the order they came and avoids confusion.
However, some customers should be given priority. These include elderly persons, pregnant women, and those with special needs or disabilities. Please attend to them promptly and respectfully without asking them to join the queue.
Uniformed personnel can also be given priority, but only if they are fully dressed in their official uniform from head to toe, clearly showing they are on duty. If they are only wearing part of a uniform, they must join the regular queue. You may politely explain this if needed.
Lastly, if an ID card is required for a process, all customers—including uniformed personnel—must provide it. Let us always remain professional and respectful.
If any issue arises, kindly report it to your supervisor
Uniformed Personnel are GOVERNMENT OFFICIALS.