GUO Logistics - Knowledge Base
This guide provides team specific information to help you get off to a great and productive start at your Station.
PROHIBITED ITEMS
Below are some of the items we do not carry; Foreign Foods: Foreign Rice (i.e. check the manu...
RECEIVING WAYBILLS AND ACKNOWLEDGING ON THE APP
Parcels to be acknowledged: Also referred to as ”Inbound” is used to describe when Parcels from C...
LEAVE REQUEST POLICY
Guide on how to make your leave requests
GUOL IMPORTANCE NOTICES
Mails and Important information shared
Recap from AGM 2021/2022- Doing the Right thing, the right way, every time
Dear Team, Sequel to the Annual General Meeting held with all station supervisors and representa...
ATTENTION WHILE REGISTERING PARCELS- WARNING ON QUANTITY ERROR
Dear All, Looking through requests on changes to be made on PIDs from various stations, it has n...
POS GUIDELINES
GUO LOGISTICS LTD INTERNAL MEMO FROM: Account Department TO: ALL STAFF DATE: February 19th 20...
PACKAGING & PARCEL DESCRIPTION NOTIFICATION FOR ALL STATIONS- DOs & DONTs
Dear Staff, I hope you are having a productive day. Kindly spend some minutes in digesting the ...
LOGISTICS STATION STAFF DRESSING CODE POLICY
GUOL STAFF DRESS CODE is -BUSINESS CASUAL (i.e. Smart and professional) Scope:This policy applie...
LOGISTICS CHARTERS NOTIFICATION
In order to have a proper record of all Charter requests from Stations, kindly send a mail to (BO...
Parcel Caging Notification
Dear All, We introduced the "Parcel Caging" feature in our system to ensure accurate capture and...
Important Update: Accurate Charging for Bulky and Irregular-Sized Parcels
Shared on 4th September, 2024 Dear All, Due to the recent fuel crisis and rising operational co...
Reminder: Restricted Items for Core Northern Station Deliveries
Shared 5th September 2024 Dear All, We would like to remind everyone of the core northern stati...
Introduction of Masking Tape for Improved Packaging Accuracy
Shared 6th September, 2024 Dear Team, To boost the effectiveness, efficiency, and professionali...
MEMO: Signature Tab and Pen usage and maintenance
Shared 26th August, 2024 Dear Team, We have been distributing signature tabs to all offices to...
Proper Use of Issued Clipboards and Updates to Customer Delivery Information Forms
Shared 11th September, 2024 Dear Team, It has come to our attention that some logistics station...
Important Guidelines for Handling Travelling Boxes to Ensure Safe Delivery
Shared 30th September, 2024 Dear All, To maintain high standards of customer satisfaction and e...
CLARIFICATION ON PARCEL DESTINATION: BALOGUN STATION vs. BALOGUN MARKET IN TRADE FAIR
Shared 17th October, 2024 Dear Team, It has come to our attention that there is confusion among...
PROPER PACKAGING FOR INTERNAL ITEMS (INTN)
Shared 1st November, 2024 Dear Team, This memo serves as a reminder regarding the proper handli...
Reminder: Parcel Inspection and Registration Procedures
Dear Team, I would like to take this opportunity to reiterate and emphasize the correct procedur...
ADDRESSING DESCRIPTION ERROR FOR PACKAGING MATERIALS
Shared 20th February, 2025 Dear Team, This memo serves to inform all CSRs of new regulations be...
Important Reminder: Ensuring Proper Signature Verification for Parcel Registration
Shared 4th March, 2025 Dear Team, After a thorough observation, we have come to realize that mo...
Communication Mode for Damaged /Missing parcels and other Customer Complaints
Shared 5th March, 2025 Dear All, I trust this message finds you well. Terms: Damaged -broken,...
Reminder: Demurrage Recording and Discount Policy Compliance
Shared 13th March, 2025 `Dear Team, This is a reminder of the correct procedure for handling de...
Guidelines on Queue Management and Priority Customer Handling
Shared 7th June 2025 Dear Team, To ensure fairness and order in attending to customers, please ...
PROCESSES FOR PARCELS
These are processes guiding how parcel changes can be made
PARCEL REGISTRATION
Information on the parcel registration, packaging e.t.c
PACKAGING WAYBILL ITEMS
Staff inspects the size of waybill and determines the packaging method to be used for waybill. ...
OUTBOUND (From customers)
Also referred to as a sending centre, is used to describe when items are registered to be sent to...
Methods of Packaging
Kindly find various items and modes of packaging them. For more visual representation of this pac...
Categories of Parcels
Find below various categories of parcels and examples of items that can fall under these categori...
CUSTOMER COLLECTION
INFORMATION NECESSARY FOR PROCESSING CUSTOMER COLLECTION
Accompanied Luggage Info
Information associated with accompanied luggage
GUOL VOCABULARY
EDD- Expected Date of Delivery GMB- GUOL Mail Bag PID- Parcel ID (Number used to identify par...
DELIVERY TIMELINES
The amount of time that it takes for goods/items that have been registered to arrive at the place...
CONTACT INFO
Email addresses and contact numbers for stations and Head Office support
ABUJA DSD LOCATIONS
ADDITIONAL CHARGE FROM OTHER REGIONS COMMUNITIES/CITIES/TOWN CLOSEST STATIO...
LAGOS DSD LOCATIONS
ADDITIONAL CHARGE FROM OTHER REGIONS LGA COMMUNITY/CITY/TOWN CLOSES...
PHC DSD LOCATIONS
ADDITIONAL CHARGE FROM OTHER REGIONS COMMUNITIES/AREAS/TOWN BIKE LOAD(N) NON...
Vehicle Dimensions
Kindly find through this Link the images of our various Vehicles Our HiaceWidth: 5.2 - 5.9 ftHe...
ENUGU DSD LOCATIONS
ADDITIONAL CHARGE FROM OTHER REGIONS COMMUNITIES/AREAS B...