Important Guidelines for Handling Travelling Boxes to Ensure Safe Delivery

Shared 30th September, 2024

Dear All,

To maintain high standards of customer satisfaction and ensure the safe delivery of all types of travelling boxes—whether fabric, plastic, or metal hard-shelled—the following guidelines must be strictly adhered to:

1. Shrink Wrapping: All travelling boxes must be shrink wrapped for protection.
2. Hard-Shelled Boxes: For plastic or metal hard-shelled boxes, they must first be wrapped with flat cartons and then shrink wrapped to prevent damage during transit.
3. Positioning: Travelling boxes should always be laid flat on the floor (not standing) both during transportation and while in the station, to prevent shifting or toppling.
4. Handling: All boxes must be carried, not dragged or rolled on their wheels, to avoid unnecessary wear and tear.
5. Defect Inspection and Registration:
   While registering travelling boxes, staff must carefully inspect them for any possible defects, such as:

• Cracks in hard-shelled boxes
• Tears or rips in fabric boxes
• Broken or damaged wheels
• Faulty or broken zippers/locks
• Dents or deep scratches on the surface

Any identified defects must be recorded in the logistics portal during the registration process to ensure accurate tracking and accountability.

 6. Complete Wrapping: Ensure that the wrapping of the boxes is thorough, covering the entire box from top to bottom, including the wheels.

Adherence to these guidelines is crucial for safeguarding the boxes and avoiding unnecessary damages. It is imperative that CPS teams assist in identifying stations that are not following these simple but essential instructions.

For any clarification or further assistance, please feel free to reach out to the BOM, Compliance, Resolutions, or your Regional Supervisor.

Thank you for your cooperation in upholding these standards.