Important Reminder: Ensuring Proper Signature Verification for Parcel Registration
Dear Team,
After a thorough observation, we have come to realize that most of us fail to ensure customers sign on the registration form before parcel registration and/or fail to cross check/compare customer's signature on the registration form with that which was signed on the signature tab before saving their transactions.
The implication is that customer can deny filling that exact form, in a case where their item is damaged or missing. Thus claim that the parcel details inputted on the system did not originate from them.
Therefore, to avoid issues that may arise from such negligence, we must ensure that customers sign the registration form they filled before we register their items. We must also cross check/confirm that the signature on the form they filled replicates itself on the system before saving their transactions.
Thank you for your attention to this matter and for your continued commitment to our company's standards.