Important Update: Accurate Charging for Bulky and Irregular-Sized Parcels
Dear All,
Due to the recent fuel crisis and rising operational costs, it’s crucial we accurately charge for bulky parcels. Some stations have undercharged recently, which must be corrected immediately.
Please note that bulky items include not only large or heavy parcels but also irregular-sized parcels and multiple items packed together as a single unit.
For any pricing issues or queries about bulky parcels, including irregular-sized or multiple items-in-one parcels, please consult the BOM, Compliance, or Regional Supervisors. Ensure you provide the following for faster resolution:
- Total weight of items
- A picture of the items
- Total value of items
- Amount seen on the portal
- Destination of the items
Thank you for your usual cooperation, looking forward to a better floe of operations.
Please if you do not understand the message above kindly reach out to your Station supervisor or Regional supervisor for guidance.