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OUTBOUND (From customers)

Also referred to as a sending centre, is used to describe when items are registered to be sent to a destination. It involves the sender of an item and the process through which the item will get to the receiver of the item.

  • CSR receives parcel from sender
  • Input the following on the App to get the price;
    • destination, 
    • item category & description
    • weight as indicated on the scale
    • declared value 
  • Discuss packaging if necessary
  • Confirm as PAS or HD
  • Communicate EDD (Expected Date of Delivery) and price (Inclusive of Packaging if applicable)
  • OPEN & INSPECT content thoroughly (refer to prohibited items section)
  • Input the sender’s and receiver’s details
  • Indicate the amount of GMB used 
  • Ensure payment before saving record on App
  • Process parcel for shipment; prepare parcel, 
  • Educate the customer on third party customer collection process
  • Identify VICs (Very Important Cargo) and process on a different manifest

 

For local pick up (To CPS)

Operations staff;

  • Shelf parcel by destination(s)
  • Plan and coordinate shipments based on EDD
  • Load shipment (driver & bus assistant must be available to assist with parcels  loading)
  • Create manifest
  • Driver signs off on manifest
  • Follow up and escalate exceptions

 

Outbound Through Passenger sitting vehicle

  • Manifest and pack GMBs in MSB
  • Confirm driver’s destination from the Terminal Manager/Operations Associate
  • Handover sealed MSB to driver. 
  • Driver signs off on manifest
  • Follow up and escalate exceptions

 

For Haulage; Gateway Officer (Operations Officer)

  • Charge all haulages, uniform parcels, household properties and all electronics
  • Get an approval from Station Managers
  • Handover to CSR for payments
  • Station managers to liaise with the corporate office for items above 100kg.
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