Reminder: Demurrage Recording and Discount Policy Compliance
`Dear Team,
This is a reminder of the correct procedure for handling demurrage charges on parcels. Please adhere strictly to the following guidelines:
1️. Recording Demurrage Charges:
- When a demurrage charge appears for any parcel, record the exact amount shown in the system.
2️. Handling Discounts on Demurrage:
- If a discount is applied, record the amount collected after the discount.
Example: If the system displays ₦9,500 and a discount of ₦2,500 is given, record ₦7,000 as the collected amount.
- In such cases, send a follow-up email to the Resolution Team (resolution@guologistics.ng) with the parcel ID and the name of the person who approved the discount (i.e., your regional supervisor or a resolution personnel if your supervisor is unavailable).
- Ensure the regional supervisor and Audit (audit@guotransport.com) are copied in the email.
3️. Complete Waivers on Demurrage:
- If a full waiver is granted, the parcel must still be signed out using the exact system-generated amount.
- A follow-up email must then be sent to the Resolutions Team to clear the demurrage, including the name of the approving personnel in the body of the mail.
- Copy your regional supervisor and Audit in the email.
⚠️ Important Notice:
Under no circumstances should any amount other than the system-generated or approved discounted amount be recorded or used to sign out a parcel.
Please ensure strict compliance with this process to maintain accuracy and consistency in our operations.
Thank you for your cooperation