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GUO Logistics - Knowledge Base
This guide provides team specific information to help you get off to a great and productive start...
Recap from AGM 2021/2022- Doing the Right thing, the right way, every time
Dear Team, Sequel to the Annual General Meeting held with all station supervisors and representa...
Parcels in GMB
Direct Delivery- Parcels belonging to a destination are tripped directly from the origin to that ...
GUOL VOCABULARY
EDD- Expected Date of Delivery GMB- GUOL Mail Bag PID- Parcel ID (Number used to identify par...
Categories of Parcels
Find below various categories of parcels and examples of items that can fall under these categori...
Directive on Accompanied Luggage in the absence of the passenger
Kindly note that when a passenger(s) is not travelling in a vehicle with their luggage and they p...
LOGISTICS CHARTERS NOTIFICATION
In order to have a proper record of all Charter requests from Stations, kindly send a mail to (BO...
LOGISTICS STATION STAFF DRESSING CODE POLICY
GUOL STAFF DRESS CODE is -BUSINESS CASUAL (i.e. Smart and professional) Scope:This policy applie...
Methods of Packaging
Kindly find various items and modes of packaging them. For more visual representation of this pac...
PACKAGING & PARCEL DESCRIPTION NOTIFICATION FOR ALL STATIONS- DOs & DONTs
Dear Staff, I hope you are having a productive day. Kindly spend some minutes in digesting the ...
POS GUIDELINES
GUO LOGISTICS LTD INTERNAL MEMO FROM: Account Department TO: ALL STAFF DATE: February 19th 20...
ATTENTION WHILE REGISTERING PARCELS- WARNING ON QUANTITY ERROR
Dear All, Looking through requests on changes to be made on PIDs from various stations, it has n...
Change in Parcel's Destination (Reroute & Return)
Change in Parcel's Destination This typically means that the parcel has been registered and the ...
Cancellation of Parcels
Cancelling a parcel means that the parcel has been registered (it now has a PID), it is yet to ge...
LEAVE REQUESTS- (HR INFO)
Dear Esteemed Staff, In line with Management view to streaming our work flow and enhance product...
LEAVE REQUEST POLICY
Guide on how to make your leave requests
CUSTOMER COLLECTION
Customer Collection usually comes up after items have been acknowledged on the app and an SMS is ...
RECEIVING WAYBILLS AND ACKNOWLEDGING ON THE APP
Parcels to be acknowledged: Also referred to as ”Inbound” is used to describe when Parcels from C...
PACKAGING WAYBILL ITEMS
Staff inspects the size of waybill and determines the packaging method to be used for waybill. ...
OUTBOUND (From customers)
Also referred to as a sending centre, is used to describe when items are registered to be sent to...
PROHIBITED ITEMS
Below are some of the items we do not carry; Foreign Foods: Foreign Rice (i.e. check the manu...
CONTACT INFO
Email addresses and contact numbers for stations and Head Office support
CUSTOMER COLLECTION
INFORMATION NECESSARY FOR PROCESSING CUSTOMER COLLECTION
DELIVERY TIMELINES
The amount of time that it takes for goods/items that have been registered to arrive at the place...
Accompanied Luggage Info
Information associated with accompanied luggage
PARCEL REGISTRATION
Information on the parcel registration, packaging e.t.c
PROCESSES FOR PARCELS
These are processes guiding how parcel changes can be made
GUOL IMPORTANCE NOTICES
Mails and Important information shared
Delivery from Lagos Timeline
Delivery days starts counting from the day after the date the parcel was registered