Skip to main content

Cancellation of Parcels

Cancelling a parcel means that the parcel has been registered (it now has a PID), it is yet to get to the destination and The Sender wants to retrieve it at the origin.

GUIDELINES FOR CANCELLATION

  •  A mail should be sent with the subject ‘CANCELLATION OF PARCEL PID XXX’.
  • The Mail should be sent to The BOM (benita.m@guologistics.com) and Cc ( resolution@guologistics.ng & compliance@guologistics.com)
  •  State the reason for cancellation in the body of the mail.
  •  State present location of the parcel.
  •  Note that cancellation fee will be deducted from the amount charged and the remaining amount will be given to the sender.

SCENARIOS: If parcel is;

At Origin station:

  • For parcels packaged with GMB, cancellation fee is ₦500.
  • For parcels packaged with other company material, cancellation fee will be ₦500 plus cost of materials used.
  • For Very Important Cargos (international passport, laptops, phones, original documents etc.) cancellation fee will be ₦1000.
  • For multiple items in a PID, the cancellation fee will be above N1000, kindly do well to confirm from The BOM or Compliance. Use 15% of amount paid as a guide together with packaging materials used if any.

Within Region:

  • For parcels packaged with GMB only, the cancellation fee is ₦1000.
  • For parcels packaged with other company materials, cancellation fee will be ₦1000 plus cost of materials used.

Outside Region:

  • For parcels, cancellation fee is the same amount paid upon registration (i.e. no refund).

N.B: If the sender makes a request to cancel a parcel but fails to pick up on the day of request, a demurrage fee of ₦500 will be added per day for storage of that parcel.

Back to top