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Reminder: Parcel Inspection and Registration Procedures

Dear Team,

I would like to take this opportunity to reiterate and emphasize the correct procedures for parcel inspection and registration, which are essential to ensure compliance and mitigate any risks that could jeopardize the business.

Key Guidelines:

  1. Inspection Protocol:
    After a parcel has been inspected during registration, Customer Service Representatives (CSRs) must not return the parcel to the customer if the transaction is proceeding. If, for any reason, a parcel is handed back to the customer, it must undergo a thorough reinspection before the transaction continues. Please note, only CSRs are authorized to perform this inspection, not the loaders.
  2. CSR Responsibility:
    Each CSR is responsible for being fully aware of every item inside the GMB or any other packaging material, whether it belongs to the company or the customer. If a parcel is handed over to a loader, ensure that all items to be packaged are secured within the bag or nylon and are not at risk of falling out.
  3. Customer Interaction:
    • Customers are not permitted to write the list of items themselves without CSR presence. CSRs must be there to inspect the items personally.
    • Customers are also not allowed to hold their own barcodes for loaders. CSRs should assist in providing the barcodes to the loaders for packaging.
    • If a customer provides a written list on the form, CSRs must inspect the items to ensure they match the list and confirm that all items have been sighted.

Reinspection upon Return:
If a customer leaves and later returns to waybill an item, the CSR must conduct a complete reinspection of the parcel. This process is critical to prevent any misrepresentation or inaccuracies that could pose a risk to the business.

Compliance Reminder:
Adherence to these procedures is mandatory, and any deviation will be treated with the utmost seriousness. For further clarifications, please reach out to your station supervisor or regional supervisor.

Thank you for your attention to these important guidelines. Your cooperation is key to maintaining the integrity of our processes.

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