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MEMO: Signature Tab and Pen usage and maintenance

Shared 26th August, 2024 

Dear Team,

We have been distributing signature tabs to all offices to streamline the registration of parcels and the processing of collected parcels. It has come to our attention that these tabs are not being utilized to their full potential. This memo aims to emphasize the importance of proper use and maintenance of these devices to ensure efficiency and longevity.

Proper Use of Signature Tabs and Pens

  1. Signature Process:
  • Customers should use the provided pen to sign on the signature tab.(on the tab, you will see the designated signing frame, outside this frame the pen will throw the signor off the page
  • It is not acceptable for customers to use the laptop touchpad to sign out. This practice can lead to inaccurate records and potential damage to the equipment.
  • Handling the Signature Tab and Pen:
    • Ensure that the signature tab and pen are handled with care.
    • After each use, clean the surface of the signature tab with a soft, dry cloth to maintain its responsiveness.
    • Store the pen in a secure location to prevent loss or damage.
  • Training and Support:
    • If you or any customer encounter difficulties using the signature tab, please seek assistance from your supervisor or the IT department. It is not okay to keep quiet when faced with such difficulty
    • We encourage all staff to familiarize themselves with the operating instructions provided during via the Video of “How to use” (If you do not have this video, kindly request via this mail copying only me and resolution)

    Maintenance of Equipment

    • Regularly check the signature tab for any signs of wear or malfunction. Report any issues immediately to the IT department.
    • Keep the signature tab away from liquids and extreme temperatures to avoid damage.

    By adhering to these guidelines, we can enhance our operational efficiency and provide better service to our customers. Thank you for your attention to this matter and for your continued dedication to maintaining high standards in our daily operations.

    If you have any questions or need further clarification, please do not hesitate to reach out

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